Latest News - Call Centre Helper
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Call Center Times | Source for Call Center and Call Centre News, …
The Leading Source of Call Center and Call Centre news, leads, and outsourcers. The Call Center Industry's Most Informative Monthly Newsletter, and Job Openings.
CX Today - CX News - Customer Experience Technology News
CX Today is the leading online publication for Customer Experience News including; Contact Centre, CRM, Artificial Intelligence and more
Call Center Journal – The Magazine for Call Center Professionals
May 9, 2024 · The Leading Call Center Magazine for industry professionals. Featured articles, news and insights, interviews, call center resources and tools to help you succe.
Call Centre Helper Magazine
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Contact Centre News - CX Today
CX Today reports on the latest Contact Centre technology news from around the globe. Read the latest trends on cxtoday.com.
Expert Predictions: What Will 2024 Bring for Contact Centres?
We’re seeing demand for contact centre technology for a reduced workforce increase, with non-traditional users of contact centres now being required to have contact centre functionalities in place. This comes as a result of the hybrid working model and the diversification of employees.
New Contact Center Research Reveals Five Market Megatrends for …
Jan 22, 2024 · 1. Contact Center Demand Climbs Higher, with Voice & Email Still Ruling the Roost. 76 percent of contact centers have experienced higher contact volumes over the past year. With an explosion of new channels – such as RCS, Google Business Messaging, and even TikTok – that is understandable.
AI could kill off most call centres, says Tata Consultancy ...
The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend...
call centres - latest news, breaking stories and comment - The Independent
TalkTalk call centre workers arrested in India in cyber hacking probe. The latest breaking news, comment and features from The Independent.